Companies that provide outsourced IT services need their system to be able to assign assets to customers and integrate with billing and accounting. Spiceworks is among several vendors that offer free IT asset management tools for smaller users.Ĭustomer-focused buyer. For these businesses, there are several free or low-cost options available. Companies that manage their own IT departments may need a system to manage their networking, VoIP and server usage to protect against malware and to ensure maximum uptime. This is often used to monitor the health and status of company servers, and can be invaluable for avoiding sudden surprises and malfunctions. Shows the active state of connected hardware, including data on its uptime/downtime. This is typically offered within a larger help desk or ITSM platform. Open and close requests for IT support, tracking resolution speed, common problems, solutions to unusual problems etc. (Software licenses often have stipulations about the number of permitted installations or concurrent users.) This application helps companies maximize the efficient use of the software for which they’ve purchased licenses. After discovery, the devices can be automatically entered into the computer inventory management application. This application saves time and effort by scanning a company’s networks for connected devices. It’s the centralized database that lets management see at a glance all important data on IT assets, like where they fall on the replacement cycle. This is the core application of IT asset management software. Common Features of IT Asset Management Softwareĭepending on the specific product selected, an IT asset management solution could provide some of the following features: More advanced systems will automate that and other processes, allow for tighter asset control and management of information needed for service desk resolution and reporting, as well as integrating with other company IT needs (e.g., client management). Most systems are designed for inventory oversight, including tracking a company’s entire technology services and networking inventory. This means tracking anywhere from one to millions of individual pieces of hard and/or soft technology assets and integrating with servers, networks and service desk as necessary to help troubleshoot problems quickly and efficiently. This describes a special breed of inventory monitoring software designed specifically to address the unique needs of an IT manager. Use this and the IT asset management software reviews tab to make your selection.Ĭommon Features of IT Asset Management Software To help you navigate this market, we’ve created this buyer’s guide. There are hundreds of such products out there, from basic free programs to advanced solutions that fully integrate with help desk software and other essential functions. IT asset management software reduces the cost and complexity of managing IT tasks by providing a single repository for all information relating to hard and soft technologies, plus other inventory that falls under the purview of the IT department. Buyers Guide Last Updated: March 16, 2023
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